1. 7-day refund window
You may request a refund within 7 calendar days of the date your payment was confirmed. Requests received after 7 days aren’t eligible, except where the law in your location requires otherwise.
2. Eligibility
Refund requests within the window are reviewed individually. To help us resolve problems quickly, please contact support first if the service isn’t working as expected — many issues are fixed with a setting change.
Refunds may be declined where there’s evidence of misuse, such as sharing account details beyond your plan’s connection limit, or a payment dispute opened for the same order.
The free trial is provided at no cost, so no refund applies to it.
3. How to request a refund
- Contact us on WhatsApp, Telegram or at Contact@iptvcenter.online.
- Include your order reference (it starts with SNX-O), the email used at checkout and the reason for your request.
- We’ll confirm the outcome by email.
4. How refunds are paid
Approved refunds are returned to the original payment method. Once processed, banks and card issuers typically take 5–10 business days to show the refund. Currency conversion fees charged by your bank may not be refundable by us.
5. Effect on your subscription
When a refund is approved, the subscription for that order ends and access is removed.
6. Third-party apps
We can’t refund fees paid to third-party player app developers or app stores. Please contact the app developer for those.
7. Questions
If you have questions about this policy, please contact support.