Problem summary
VPNs add an extra hop between you and the stream. That can lower speed, add delay and cause drops, especially on low-power streaming sticks. If you use one, test with it switched off to see whether it’s the cause.
Likely causes
- VPN server far away or overloaded
- Encryption overhead on low-power devices like streaming sticks
- VPN reconnecting in the background and interrupting the stream
Step-by-step diagnosis
- 1Turn the VPN off temporarily and test the same channel. Compare speed tests with the VPN on and off.
Safe corrective actions
- 1If the problem disappears without the VPN, choose a VPN server close to your real location, or switch to a lighter protocol in the VPN app.
- 2Run the VPN on the router instead of the streaming stick if your device struggles.
- 3Make sure your use of a VPN complies with your internet provider’s terms and local law.
Check that it’s fixed
- Compare 10 minutes of playback with your chosen setting.
Still not working? Contact support
Send us a message on WhatsApp, Telegram or through the contact form with:
- Your order or trial reference
- Device model and player app (with version, if shown)
- What you see — an error message, a screenshot or a short phone video helps most
- Whether a VPN is in use and the server location